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Head of direct digital channels

Knutsford
Barclays
Posted: 1 September
Offer description

The job description provides a comprehensive overview of the role, responsibilities, and expectations. However, it can be improved for clarity and readability by organizing it with clearer headings and concise language. Below is a refined version:


Digital & Engineering Leadership Role

Experience & Skills:

* 5+ years in a technology leadership role designing and developing online, internet-facing channels.
* Proven ability to define and execute internet channel strategies aligned with the corporate banking segment.
* Track record of managing critical client-facing applications that require 'always-on' availability.
* Experience owning end-to-end digital client journeys across online applications, ensuring usability and a premium user experience.
* Ability to lead cross-functional teams including product managers, UX/UI designers, and developers.
* Strong understanding of emerging digital trends and technologies.
* Operational experience managing online platforms such as corporate websites, portals, and self-service platforms.
* Skilled in defining product roadmaps, feature enhancements, and technical upgrades in an enterprise environment.
* Experience collaborating with Technology, Security, Service Management, and Product Teams.
* Ability to act as a digital champion to promote technology adoption and strategic alignment.
* Experience managing external partners, vendors, and agencies.


Purpose of the Role

Lead and manage engineering teams, providing technical guidance and mentorship to deliver high-quality software solutions, foster innovation, and align technical decisions with business goals.


Accountabilities

* Lead engineering teams to achieve project goals within scope, time, and budget.
* Support team development through mentoring and performance reviews.
* Improve engineering processes and tools to enhance efficiency.
* Collaborate with stakeholders to translate business requirements into technical solutions.
* Ensure quality through standards, peer reviews, and testing practices.


Director Expectations

* Manage a business function, contributing to strategic initiatives and policy development.
* Lead a large team or organization-wide projects, acting as a technical expert and thought leader.
* Provide strategic advice to senior management and influence decisions.
* Manage resourcing, budgeting, and policy creation for the sub-function.
* Ensure regulatory compliance and monitor external environment influences.
* Maintain industry knowledge and external market insights.
* Make strategic decisions and negotiate with stakeholders at senior levels.
* Represent the function as a principal contact and spokesperson.

All senior leaders are expected to embody leadership behaviors: Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others. Additionally, all colleagues should demonstrate Barclays' values of Respect, Integrity, Service, Excellence, and Stewardship, along with the Mindset of Empower, Challenge, and Drive.

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