Technical Support Analyst - Asset Management (Contract)
Are you a skilled Technical Support Analyst with expertise in IT asset management? We're looking for a proactive and detail-oriented professional to join our team on a 3-month contract based in Norwich, UK, with travel to other sites.
Key Responsibilities:
Asset Lifecycle Management: You'll manage the entire lifecycle of our IT hardware, including asset tagging, and maintaining our Configuration Management Database (CMDB) by updating new and decommissioned equipment.
Technical Support: You'll provide essential technical support by resolving a range of IT issues, from system errors and network problems to user and program glitches.
System & Hardware Maintenance: This role involves maintaining IT hardware like desktops, servers, and printers, and ensuring proper and safe use by all staff.
Policy & Training: You'll contribute to the development of IT policies and provide training to users and junior staff on new equipment and software.
Required Skills & Experience
Experience: Demonstrated experience in technical support and IT asset management.
Qualifications: Degree-level qualification or equivalent experience in an IT-related field.
Communication: Strong communication skills to engage professionally with stakeholders and provide training.
Physical & Mental Stamina: The ability to perform physical tasks like moving equipment and maintain concentration during long periods of problem-solving.
Randstad Technologies is acting as an Employment Business in relation to this vacancy