Account Manager – Energy & SaaS Clients
About the Role
We are looking for an Account Manager to take ownership of post‑sale relationships across our UK and European customer base. You’ll work closely with organisations involved in energy investment, development, and operations, helping them maximise value from a data‑driven software platform. This role blends customer success, commercial growth, and product feedback, with a strong emphasis on building long-term strategic relationships.
Key Responsibilities
* Manage a portfolio of B2B accounts, ensuring strong retention, subscription growth, and active product usage.
* Lead regular check-ins and reviews to show clients how our analytics platform supports better decision‑making.
* Translate customer needs, questions, and feature requests into structured feedback for the product team.
* Build deep understanding of energy‑market trends to act as a knowledgeable and trusted advisor.
* Attend relevant industry events and conferences to maintain relationships and stay close to market developments.
What We’re Looking For
Core Requirements
* 3–5 years’ experience in account management or customer success within a B2B SaaS environment.
* Proven ability to manage multiple accounts while balancing retention, renewals, and upsell opportunities.
* Strong commercial awareness and confidence in navigating commercial conversations.
* Interest in — or willingness to rapidly learn — the energy sector.
Bonus Skills
* Experience using modern SaaS tools (e.g., CRM, customer success, or revenue enablement platforms).
* A network within the energy ecosystem (e.g., investors, developers, utilities, operators).
* Background working with data, analytics, or research‑driven products.