Field Support Engineer – Portal Londrinatur
In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us.
What can we offer you?
* Competitive salary and benefits package
* Performance‑related bonus
* Half‑day every Friday, usually finishing around 1 pm
* Hybrid working
* Pension scheme
* 28 days annual leave (plus bank holidays)
* Life cover
* 24/7 Employee Assistance Programme and access to a mental wellbeing app
* Employee discount shopping schemes on major brands and retailers
* Gym membership discounts
What will you deliver?
* Support to Royal Navy and export platforms in defect rectification:
o Conduct and supervise front‑line support including fault diagnosis and testing, and acceptance trials both in harbour and at sea.
o Provide on‑call telephone support to customers.
o Write site‑visit reports.
* Support to Royal Navy and export platforms during maintenance periods/refits:
o Conduct Pre‑Upkeep Maintenance Assessment (PUMA) inspections.
o Conduct and supervise scheduled maintenance activities.
o Advise the Service Delivery Manager of stores required for the refit.
o Escalate engineering issues to the Field Services Manager or Service Delivery Manager as required.
o Write post‑maintenance reports.
* Weekly reports to the Service Delivery Manager or Field Services Manager, detailing:
o Activities undertaken.
o Upcoming activities.
o Successes, challenges and opportunities.
o Support required from the project or department.
o Compliance with export control rules and regulations including ITAR.
o Additional ad‑hoc duties consistent with the position.
Who are we looking for?
* Significant track record of performance in a relevant engineering discipline.
* Preferably experienced with complex systems (electrical, electronic and hydraulic).
* Capable of leading the resolution of issues, problems, questions and conflicts for the team.
* Strong interpersonal skills.
* Ability to communicate effectively at all levels, both verbally and in writing.
* Demonstrated high level of self‑motivation.
* Ability to work effectively under pressure.
The successful candidate will need full Security Clearance (SC). For more information and guidance please visit the UKSV website.
In line with Thales' baseline security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance, which may require further evidence. For further details of the evidence required, please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.
Thales UK is committed to providing an inclusive and barrier‑free recruitment process. Reasonable adjustments and support will be provided to ensure neuro‑diverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, or if you need this job advert in an alternative format or have any questions about the recruitment process, please contact Resourcing Ops for mid‑senior roles, or the Early Careers Team for graduate and apprentice roles.
Great journeys start here – apply now! https://linkedin.com/in/portal-londrinatur
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