Senior Customer Support Manager | Sustainability Consultancy | Hybrid - Southampton Preferred
A leading sustainability consultancy is seeking a Senior Customer Support Manager to join its mission-driven team. This is a unique opportunity for a customer experience leader who wants to combine operational excellence with purpose-led work.
As the business grows, it is looking for a strategic, people-oriented professional to lead and evolve its customer support function.
The Senior Customer Support Manager will own the customer support strategy and oversee the delivery of responsive, high-quality service across all touchpoints. Help to lead and develop the customer support team
✔️ Build and optimise support processes and tools
✔️ 3+ years of experience in customer support leadership
✔️ Background in consultancy, SaaS, or service-based industries
✔️ A certified B-Corp working at the forefront of environmental consultancy
A hybrid working model (with offices in Southampon or Birmingham)
Competitive compensation and benefits
The opportunity to shape a growing function and create meaningful impact