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The Purpose of the Role:
Key Responsibilities:
* Lead supplier quality reviews, KPI analysis, and Corrective and Preventive Action (CAPA) tracking.
* Maintain accurate documentation across SAQs, third-party approvals, specifications, and PLM systems.
* Conduct supplier visits and quality panels, issuing CAPAs where product or process expectations are not met.
* Collaborate with NPD and Commercial teams to support launches and ongoing product improvements.
* Manage technical product files, including safety reports, claims, and regulatory documentation.
* Ensure all products meet industry regulations, internal standards, and registration requirements.
* Proactively monitor customer complaints, online reviews, and depot rejections to drive product improvement.
* Coordinate branded supplier onboarding and compliance reviews in line with commercial strategy.
Location: This role is based in Nuneaton on a hybrid basis, with 1 day a week in the office and 1 day week travelling either to Suppliers or in our London Hub. This role can also be based in London, would be required to be present in Nuneaton/Burton/travelling to suppliers once a week.
The Person:
Key Requirements:
* Degree in a science-related discipline is essential
* Experience in supplier quality assurance within VHMS, health or beauty
* Solid understanding of product compliance, quality systems, and testing regimes
* Strong analytical skills and a methodical, detail-driven approach to continuous improvement.
* Skilled in cross-functional collaboration and stakeholder communication.
* Confident managing multiple projects and balancing technical depth with commercial awareness.
What we offer:
Our Benefits for this role include, but not limited to:
* H&B Employee Discount - 25%
* Bonus
* Pension company contribution
* 33 Days Holiday per year (Inclusive of bank holidays)
* Private Medical Care
* Exclusive benefits, free advice and savings from a range of retailers and providers
* Electric Car Scheme
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
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