Shape the Future of Sustainable Transport with First Bus The UK's bus industry is evolving, and First Bus is proud to be at the forefront of this transformation. As franchising and contract-based services become more prominent, we're embracing the opportunity to shape the future of sustainable transport in partnership with local authorities and key stakeholders.
As a Bid Solutions Specialist (Customer Benefits), you will play a key role in shaping our technical and operational proposals, ensuring that our solutions meet and exceed client expectations.
Why Join First Bus?
Consider demand growth opportunities through customer service solution, thinking along with the client
Documenting, projecting and understanding how the Customer Service strategy and solution interacts with the incentive and penalty regimes proposed by clients
Understanding the commercials surrounding the bid solution (e.g. the trade off between quality and cost / price of the solution)
Assess the operational impacts of the bid solutions for input into bid financial model for financial appraisal
Work collaboratively across departments, building effective relationships with internal teams and external stakeholders to support bid development.
Apply analytical thinking to interpret and challenge customer data, identify trends, and extract actionable insights to inform solution design.
Communicate complex ideas clearly and concisely, with strong written and presentational skills to support high-quality bid submissions.
Working knowledge of bus industry practices around customer experience, lost property, complaints handling etc
Competitive Salary + Bonus
~25 days holiday + Bank Holidays
~ Flexible working
~ Pension scheme and chance to buy discounted First Group shares
~ Working at First you will receive a Free bus pass for you and your family after 6 months services as well as discounted train travel
~ Cycle to work scheme
~ This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people.