About the Role
We’re looking for a Senior Marketing Manager, Customer Engagement Marketing to lead strategies that strengthen customer adoption, engagement, and long-term loyalty.
You’ll collaborate across marketing, customer success, and regional teams to design inclusive programs and measurable campaigns that turn users into advocates.
Responsibilities:
1. Lead customer engagement marketing strategy aligned with business goals
2. Develop programs that support retention, growth, and advocacy
3. Create customer-focused campaigns using insights, storytelling, and automation
4. Collaborate across teams to ensure alignment and scalability
5. Track performance and optimize programs using data
Requirements:
6. Experience in marketing with a focus on customer engagement
7. Ability to lead strategy and manage projects across teams
8. Strong communication and collaboration skills
9. Comfort using data to guide decisions
10. Interest in digital tools, customer communities, or customer-facing roles
11. Passion for creating meaningful customer experiences
Work in a way that works for you:
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees.
Working for you:
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
12. Generous holiday allowance with the option to buy additional days
13. Health screening, eye care vouchers and private medical benefits
14. Wellbeing programs
15. Life assurance
16. Access to a competitive contributory pension scheme
17. Save As You Earn share option scheme
18. Travel Season ticket loan
19. Electric Vehicle Scheme
20. Optional Dental Insurance
21. Maternity, paternity and shared parental leave
22. Employee Assistance Programme
23. Access to emergency care for both the elderly and children
24. RECARES days, giving you time to support the charities and causes that matter to you
25. Access to employee resource groups with dedicated time to volunteer
26. Access to extensive learning and development resources
27. Access to employee discounts scheme via Perks at Work
About the business:
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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