Job Title: Night Shift Customer Service Advisor
Location: Angel Square (Office-based with some home working)
Contract: Fixed-term until 31st December
Salary: £12.70 - £14.00 per hour
Role Overview
We are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment.
Key Responsibilities
* Handle inbound calls from customers with empathy, professionalism, and care
* Support individuals at sensitive and emotional times, ensuring a high level of customer service
* Accurately record customer information and maintain detailed case notes
* Complete associated administrative tasks in line with company procedures
* Work collaboratively within a small team to ensure service levels are maintained
* Adhere to data protection, compliance, and internal policies
Skills & Experience
Essential:
* Previous contact centre or customer service experience
Desirable:
* Experience working night shifts
* Ability to handle sensitive conversations with empathy and professionalism
Key Skills:
* Strong communication and active listening
* Emotional resilience and empathy
* Attention to detail and accuracy
* Ability to manage challenging situations calmly
Shift Pattern & Working Hours
* 4 days on / 4 days off shift pattern
* Working hours: 8:00 PM - 8:00 AM
* Average of 37.5 hours per week (over an 8-week period)
* 10.5-hour shifts per night
* Weekend work included
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