Company Description
Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.
Job Description
As the Sales Advisor, you are the friendly face that greets our customers and embodies the heart of our brand.
You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience.
Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.
With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire.
Previous experience in customer service and familiarity with fabrics are nice to have, but not mandatory.
Qualifications
* Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
* Proactive; you use your initiative to provide customers with a memorable shopping experience
* Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
* You listen to and show interest in others’ ideas and opinions
* You’re honest and genuine in your approach
* You are interested in fashion and trends
* You are communicative, positive and open-minded
* You’re willing to learn and adapt
* You’re collaborative, inclusive and supportive of others
* You have good English language skills
Preferable but not mandatory
* Understanding of store operations & customer service skills from previous retail experience
* Confident in offering customers advice on fashion trends, materials, sizing etc.
Additional Information
This is a part-time temporary position with a contract of 20 hours a week available in our & OTHER STORIES, Edinburgh store. Apply by sending your CV in English as soon as possible.
Benefits
* All employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.
* All employees are included in our H&M Incentive Program – HIP.
* Extensive development opportunities around the globe.
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