Job Opportunity: Customer Relations Specialist Location: Dewsbury, Wakefield, UK - Office BasedSalary: £35,000 - £45,000 per annum (Dependent on Experience)Contract Type: Full-time, PermanentWe're searching for an enthusiastic and experienced Customer Relations Specialist to join our client's team within the engineering and manufacturing sector. This is a fantastic chance to apply your technical know-how and outstanding customer service skills to build enduring relationships and ensure top-notch customer satisfaction.Role Overview: In this key role, you'll be the first port of call for our client’s customers, addressing their queries and concerns efficiently and clearly. Your responsibilities will include:
* Offering prompt and effective assistance for customer enquiries, ensuring a smooth experience.
* Efficiently resolving issues and complaints, maintaining high levels of customer satisfaction.
* Creating and issuing accurate quotations for products and services, following company guidelines.
* Managing administrative tasks related to customer orders, ensuring accuracy in order processing and documentation.
* Working alongside internal teams to fulfil customer needs and enhance service quality.
* Keeping detailed records of customer interactions in our CRM system.
About You: We're looking for someone with a passion for customer service and a solid background in...