At Lifeplus, we are committed to being the world leader in holistic wellbeing by helping millions of people unlock their wellness potential. Our mission is to create a caring and fun community that celebrates diversity and fosters success through shared values.
We manufacture and distribute high-quality nutritional supplements directly to our customers worldwide. As a valued member of our team, you will play a crucial role in delivering exceptional customer service and building strong relationships with our network.
Job Purpose:
The Customer Care Administrator is responsible for providing excellent customer service by resolving complex queries, processing orders, and making outgoing calls to achieve satisfactory resolutions. You will be the first point of contact for our network and will represent the values and principles of Lifeplus.
Key Responsibilities:
* Answer customer queries and process incoming requests via phone using Lifeplus Puzzel ticket management software.
* Make outgoing calls to customers where necessary to achieve a satisfactory resolution.
* Develop relationships with both new and existing customers, ensuring high levels of retention at all times.
* Ensure a proactive, flexible, and positive approach when handling customer requests.
* Participate in the ongoing development of Lifeplus Customer Care and contribute to personal learning and improvement.
* Stay up-to-date with processes and ensure a thorough understanding of the company's business structure and product portfolio.
Candidate Profile:
* Passionate about delivering excellent customer service.
* Fluent in both oral and written English and German.
* Excellent IT skills.
* Knowledge of sales process and ordering systems is desirable but not essential.
* Excellent communication skills with both internal and external customers.
* Able to build good relationships at all levels with a positive and flexible approach.
* Able to solve problems, have initiative, and open to continuous improvement and learning.
* Positive, resilient, and adaptable to change.
Our Values:
* Be generous with your knowledge, sharing it with others.
* Bring integrity, listening first and then speaking.
* Embrace transformation, being brave and learning from mistakes.
* Have quality at the heart of what you do, always giving your best and expecting the same from others.
What We Offer:
* LIFE Program - an opportunity to develop and progress your customer care career.
* Contributory pension scheme of up to 6%.
* Opportunity to buy and sell holiday.
* Gym membership discounts.
* Contributory hospital and health cash plan.
* Cycle2Work scheme.
* Eye care vouchers.
* Life assurance.
* Discounts at leading brands and retailers.
Shift Patterns:
Flexible shift patterns available, including 5-week rotational shifts.
Week 1: Monday to Friday, 07:00-15:15 UK Time.
Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday, 07:30-15:45 UK Time.
Week 3: Monday to Friday, 11:00-19:15 UK Time.
Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday, 08:00-16:15 UK Time.
Week 5: Monday to Friday, 11:45-20:00 UK Time.
Location:
Lifeplus House, St Neots.
This role involves a mixture of home and office working, with occasional commutes to our St Neots Office.
Please note that the successful applicant will be required to undertake a criminal record check.
If you require any special arrangements during the interview process, please advise us in advance.