General Practice Team Leader
Are you an established General Practice Team Leader or an experienced General Practice administrator seeking to progress in your career?
Do you have the desire to support a team of highly skilled administrators to deliver kind and compassionate care?
Do you want to work within an organisation that values its people and puts patients at the centre of everything they do?
If the answer is yes, this is the role for you and we would welcome your application.
We are seeking a highly skilled, motivated and values driven team leader to compliment our experienced management team. As a Team Leader you will be one of six members of the management team and will play a crucial role in supporting our people and driving forward our mission which is to deliver outstanding patient-centred care within a kind and compassionate GP practice.
The successful candidate will have General Practice experience and have a good working knowledge of all non-clinical workstreams within general practice.
The successful candidate will share our values, lead by example and be committed to upholding them at every opportunity.
Job Summary
The role involves providing inspirational leadership so that people can be happy and motivated at work, can grow, and develop as people and professionals and complete their roles effectively and with confidence.
The role requires the post holder to have a clear sense of what is required, be skilled in coordinating their team's activity in a constructive and sustainable way and deliver outstanding patient centred care.
Personal Qualities
* Personal values align with the practice's values
* Personable and approachable
* Self-motivated and can work with minimal direction
* Flexible and adaptable
* Confident
* Influential
* Diplomatic
Experience
* Minimum of 2 years-experience in General Practice
* Experience of patient facing and back office workstreams within General Practice
* Been involved in the implementation of process change
Desirable
* Team leadership experience
* Complaints resolution / handling
* Conflict resolution
* Coaching and mentoring
Knowledge and skills
* A good standard of literacy and numeracy
* Effective written and verbal communications skills
* Strong organisation and co-ordination skills
* Competent using Microsoft 365
Desirable
* Knowledge and skills in SystmOne utilisation.
* Knowledge and skills in Patchs utilisation
* Knowledge of Wakefield healthcare system. E.g. GPCW and WPPC.
* Knowledge of team building and motivation
Qualifications
* GSCE or equivalent maths and English or willingness to undertake a functional maths and English assessment
Desirable
* First line management qualification
* Coaching & mentoring qualification
Why join Ossett Surgery?
Join a passionate and dedicated team at Ossett Surgery, a large, friendly practice at the heart of Ossett. We care for 22,000 patients and are committed to delivering top-tier patient care through innovation and collaboration with our patients, PCN, and external services. Our team consists of 6 GP Partners, Salaried GPs, ANPs, Nurses, Nursing Associates, HCAs, and a robust Managerial and Administrative staff. We pride ourselves on our successful merger four years ago, and our team continues to work tirelessly to provide the best care for our patients.
Job Types: Full-time, Part-time, Permanent
Pay: £13.50-£14.00 per hour
Expected hours: 24 – 37.5 per week
Benefits:
* Company pension
* Free parking
* On-site parking
* Store discount
Work Location: In person