Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. The role Supervisors play a key role on the LUSH shop floor, leading by example to deliver exceptional customer experiences and drive strong sales performance. You'll bring energy, initiative, and a genuine passion for connecting with customers, while motivating your team to achieve shared goals. You'll take ownership of the floor, confidently prioritising tasks and responding to the needs of both the customer and the business in a fast-paced environment. Through clear communication and teamwork, you'll create a positive, high-performing atmosphere where everyone feels supported and empowered. Key Information Hours available: 16-24 hours per week Application Deadline: 27.3.26 Group Interview: 1.4.26 Trial Shift: 3.4.36 Induction/Start date: 8.4.26 Key Responsibilities Collaborate with the management team to build a strong, motivated shop floor team Support the store manager in creating a customer-focused team that delivers exceptional experiences Lead by example on the shop floor, coaching and motivating through feedback and presence Drive sales and achieve targets by focusing on customer experience and team performance Delegate effectively to ensure smooth daily operations and a positive store environment Take ownership of key KPIs including sales, stock, and staffing to support store success Maintain high visual and operational standards, from displays to cleanliness and stock flow Create a consistently engaging, uplifting atmosphere that makes every customer visit memorable Skills, Knowledge and Expertise Customer Service : Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness and magic, aiming to make our customers' days unforgettable and create core memories. As a Supervisor, you play a vital role in bringing this to life by leading by example and motivating the team. Management Skills : Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised. Take direction well from your manager whilst also using your own initiative to spot needs, prioritise, implement changes and drive sales. Teamwork : Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature. Communication : Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with your manager, fellow supervisors and sales team. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor. Benefits Holiday allowance 50% discount on Lush products and spa treatments Profit-based bonus Complimentary spa treatment* Pension scheme Paid day off for your birthday Cycle to work scheme* Discounted rail and bus season tickets Employee assistance programme 6 months’ full pay for parental leave (primary caregiver)* Financial childcare support on return to work* Flexible working *qualifying period & hours required