3rd Line Technical Support Specialist
Based - Carlton, S71 3HF
Permanent, Full Time
About the Role
We're looking for a highly skilled 3rd Line Technical Support Specialist to join our dynamic Technical Services Team. This is a fantastic opportunity for an experienced professional who thrives in a fast-paced environment and is passionate about delivering exceptional IT service. You'll be the on-site face of IT, ensuring smooth operations and supporting critical projects across our sites. It is essential you are already working as a 3rd line support or have previous experience working as one.
What You'll Do
* Act as the on-site technical representative for IT, resolving incidents and service requests within agreed SLAs.
* Maintain and optimise infrastructure performance, ensuring resilience and security.
* Deliver upgrades and maintenance in line with manufacturer recommendations.
* Document fixes, changes, and processes in accordance with IT Security Policy and change control.
* Collaborate across teams and with third parties to ensure seamless technical operations.
* Provide innovation and advice on technologies supporting Premier Foods environments.
* Travel to other UK sites as required.
What We're Looking For
1. Exten...