Job Description
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Third Line Support Engineer
Wakefield (Hybrid)£35,000 - £45,000
The Role
You will operate as a senior escalation point within the technical team, supporting a range of client environments and resolving complex infrastructure issues.
The role will involve a mixture of 3rd line support, troubleshooting and infrastructure project work, giving you exposure to a wide range of technologies and environments.
You will also occasionally work directly with stakeholders within client organisations, so strong communication skills are important.
What You'll Be Doing
* Acting as the escalation point for complex technical issues
* Supporting Microsoft infrastructure environments across multiple clients
* Troubleshooting advanced 3rd line incidents
* Working with cloud, virtualisation and security platforms
* Supporting infrastructure upgrades and improvement projects
* Communicating technical solutions clearly to clients and stakeholders
Tech Environment
* You will be working across technologies such as:
* Microsoft 365
* Azure / Entra ID
* Windows Server / Active Directory
* Virtualisation platforms
* Backup and disaster recovery technologies
* Endpoint security and monitoring tools
What They're Looking For
* Experience in a 3rd Line Support or Infrastructure Engineer role
* Strong troubleshooting across Microsoft environments
* Experience supporting multiple systems or customer environments
* Strong communication and problem solving skills
* Ability to work independently and take ownership of issues
* Full UK driving licence
Why This Role Stands Out
* Opportunity to work in a growing MSP with strong leadership
* Exposure to modern infrastructure technologies
* Autonomy and real ownership over technical solutions
* A varied role across support and project work
* Hybrid working environment
Salary
£35,000 - £45,000 depending on experience
Third Line Support Engineer
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