Qargo is a cloud-based (SaaS) Transport Management Platform.
We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an 'all-in-one system', handling everything from initial order entry to final invoicing. It optimises planning and has a built-in AI feature that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.
We're looking for a Customer Onboarding Manager to join our team in Northern Ireland. If you're looking to work in an international company in a role that offers autonomy, ownership and impact, this is the role for you
About the Role
As Customer Onboarding Manager, you'll guide our customers through the onboarding journey and ensure they experience a smooth and valuable implementation of Qargo. You'll be their trusted advisor, helping them optimise their workflows while acting as the bridge between customers and our internal teams.
This is a remote role that involves substantial travel to customers. To make travel to customers and internal teams easier, the role is especially well-suited for candidates based in Northern Ireland.
Key Responsibilities
* Build strong relationships with customers, understanding their workflows and needs.
* Guide customers through onboarding, ensuring smooth software implementation.
* Act as the first point of contact for support, checking in regularly to ensure satisfaction.
* Continually improve our solutions guide and knowledge base.
* Document findings in a structured way and share insights with other teams.
* Support pre-sales by analysing potential client needs and providing technical input during demos.
* Collaborate closely with engineering, sales, and product teams.
* Travel regularly across the UK and Ireland to meet customers.
Skills & Experience
* Experience in the
transport industry
, ideally in an operational role (e.g. transport planner).
* A self-starter who takes initiative and enjoys variety in tasks.
* Strong communication skills with both technical and non-technical audiences.
* Customer-obsessed, always striving for the best client experience.
* Proactive, organised, punctual, and flexible—thriving in a fast-paced scale-up environment.
* Fluent in English.
What We Offer
* A
competitive salary package
.
* A role with real
responsibility, ownership, and impact
.
* The chance to be part of our
Dream Team
, with opportunities to grow alongside Qargo.
* A
flexible working environment