Job Overview
Area Manager – Aftersales at Renault UK limited (Renault Group UK). Department: Aftersales; Team: Network Aftersales. Location: Field, North of England and Northern Ireland. Contract: Full‑time, Permanent.
Responsibilities
* Deliver commercial results, including customer experience and loyalty targets, through effective communication, performance reviews, action planning and forecasting.
* Define and deliver area/investor strategy to achieve short‑, mid‑ and long‑term goals.
* Strategically manage the Aftersales area, working closely with focus groups and sites through structured visit cycles, clear agendas and robust performance reporting.
* Oversee deployment of new Aftersales business opportunities in alignment with stakeholders across trade, body, Motrio, fleet, oil and tyres.
* Ensure the network aligns with Renault Group UK’s core priorities, programmes and initiatives to support long‑term sustainability.
* Measure success against key performance indicators such as total turnover, VOC, CX, Service Plan & 10‑year parc penetration and the People Index.
Qualifications
* Strong commercial acumen.
* Effective stakeholder management skills.
* Excellent presentation, communication, organisation, influencing and strategic thinking abilities.
Benefits
* Employee Car Ownership Plan (ECOP) – running costs, road fund licence and insurance included.
* Loan Plan – loan up to two Renault vehicles with a monthly salary deduction; running costs included.
* Private healthcare.
* 25 days annual leave plus bank holidays, increasing with length of service.
* Performance‑based bonus opportunity based on company and personal achievements.
* Generous pension contribution.
* Life assurance and income protection.
* Private dental care via flexible benefits program.
* Contributions toward eye tests and glasses.
* Access to GymFlex and Cycle‑to‑Work scheme.
* Exclusive employee savings rates with partner RCI Bank.
* Retail discounts for employees and friend & family discounts on Renault Group vehicles.
* Enhanced maternity, paternity, parental, partner and shared parental leave.
* Refer‑a‑Friend recruitment incentive scheme.
Work Arrangement
Hybrid working model requiring a minimum of two days in the office, with the option to work remotely for the remaining three days.
EEO Statement
Renault Group is committed to creating an inclusive working environment and ensuring equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need requiring adjustment of the workstation or work schedule, please let us know.
#J-18808-Ljbffr