* Own the demand side of the P&L; in particular revenue and brand & marketing budgets / KPIs;
* Lead eCommerce Trading - all visual merchandising of your stores from products to signposting and engaging content that makes a sale today, including the analytical and CRO tools that will help us unlock greater insight to build hypothesis to test and generate incremental output on our KPIs;
* Lead Paid Media (Acquisition) team to align on activity, you need them to deliver high volume of high quality traffic to hit our objectives;
* Lead all Customer Retention tactics and deliver best practice in eCRM, Segmentation, Customer Insight, Loyalty / VIP, community programmes and other emerging channels;
* Set, monitor CPA/CaC and LTV by customer segment to deliver ‘profitable’ retention activity for Jaded London and establish KPIs for yourself/your team to work against;
* Build, deploy and sustain Trading / Demand collaboration between all functions in the business, resulting in the business having clarity on short to medium term tactics, objectives;
* Build a foundation to share more and better insight than our peer group / competitors with our 3rd party partners; make Jaded London famous with our partners at being the best at eCommerce.
* Support and Challenge the Technology team to design, develop and deploy the tools you need to deliver your objectives;
* Work closely with the Brand & broader Commercial / Sales teams and feed in tactical, irresistible offers / promotions into the Jaded London campaign calendar;
* Work closely with Commercial / Finance Analyst/s to unlock, Customer Insight (through deep segmentation), Marketing Insight, Business Insight which leads to optimisation of your activity;
* Hire, lead and coach a leading-edge team to help execute against goals;
* Provide expertise on current eCommerce industry best practice, with CRO, CpA & LTV focus;
* Keep up to date with eCommerce & CRO / Trading best practice of tomorrow through training, research etc;
* Positively impact and influence internal stakeholders and external partners;
* Effectively communicate and collaborate with Jaded London stakeholders;
* Uphold Jaded London’s PLAYBOOK;
* Think like a customer, all the time, every day.
* Success in 6 months looks like:
* Jaded London is on track to deliver annual net revenues of £40m
Whole business has clarity on strategic / tactical plan for 2024
* Success in 2 years looks like:
* Jaded London is track to deliver >£60m annual net revenues
* USA has become the largest contributor to sales and we’re expanding into new markets outside USA & UK
* CpA : LTV increased by >50%
* Increase net revenues while reducing costs (and improving customer experience) all possible for the right candidate :-)
Experience:
* 5+ years’ experience managing / leading a digital retail / ecommerce P&L, with experience in cross border fashion / apparel a major plus;
* Full working / leading edge knowledge of demand creation through Social and Paid Media
* Full working / leading edge knowledge of CRO techniques;
* Full working / leading edge knowledge of CRM strategies and tactics to drive cLTV;
* Great knowledge of Shopify+ and common 3rd party applications (Nosto, etc).
* Global experience (USA, Europe)
Key Skills:
* Have great understanding of retail, e-commerce and marketing businesses
* You’re a ‘natural retailer’; obsessed with delivering your promise to customers
* CRO methodology is at the heart of everything you do
* Have a proven track record as a commercial individual, who understands brand and customer (shopper)
* Intellectual and emotional intelligence in balanced / equal measure
* Understand how to maximise output in conversion activity where a mix of skill / talent types is required (data analysis vs creative visual merchandising and UX are quite different approaches)
* Are a ‘subjective’ thinker in terms of ideas, following your instinct, but you’ll be used to using internal/external data to underpin your ideas with confidence
* You are independent and self-directed but able to work and lead a team of creative individuals
* Have superior analytical skills to track and manage performance
* Have excellent interpersonal skills and the ability to persuasively sell ideas
* A quick learner who can process lots of information and prioritise action
* Effectively navigate and collaborate cross-functionally
* Are an outcomes focused manager, with strong team orientation
* Are bullish about Jaded London and its potential
Successful People at Jaded are:
* Comfortable with being uncomfortable and up for regular change in tactics, actions and organisation
* Used to start-up / scale-up cultures, which are super fast paced and unpredictable
* Own it and make stuff happen
* DO EXTRA - Champions do extra!
* Think like a customer everyday.
* 50% Employee Discount
* 24 days holiday per year (plus bank holidays)
* A paid day off on your birthday
* A paid moving day per year
* Hybrid Working Arrangements - 1 day per week WFH
* Pension Scheme (3% Jaded, 4% You)
* Bonus Scheme
* Employee Assistance Programme for you and your family
* £500 employee referral bonus scheme
* Local Business Discounts (joe and the juice, cafés, fitness, beauty etc)
* North-West London office location directly located next to good transport links
* Casual office dress code (your style of dress is up to you, wear what you feel best in)
* Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)
* Regular Office Social Events (e.g. payday socials)
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