Job Description
Head of Digital Underwriting Operations
Birmingham (Hybrid)
£90,000 + 25% bonus + exceptional benefits
We’re partnering with a leading global insurer to appoint a senior leader to drive Digital underwriting operations within a fast-growing UK Broker channel.
This is a high-impact role sitting at the centre of digital growth strategy—leading a team, shaping underwriting operations, and delivering real commercial results in an increasingly digitised market.
The opportunity
You’ll lead a Digital underwriting team, taking ownership of performance, productivity, and operational excellence. Working closely with senior leadership, you’ll play a key role in delivering growth targets, enhancing broker experience, and launching new digital products aligned to a forward-thinking roadmap.
Expect real influence across:
* Digital growth strategy and delivery
* Underwriting and operational optimisation
* Broker experience and service innovation
* Product development and go-to-market execution
* Data-led performance and decision making
What you’ll be doing
* Leading and developing a cross-class Digital underwriting team
* Driving quote, conversion, and GWP growth targets
* Streamlining underwriting and operational processes through technology
* Partnering with Broker Distribution and senior stakeholders to deliver strategy
* Enhancing digital trading, broker journeys, and service delivery
* Supporting product launches aligned to digital roadmap
* Using data and MI to drive performance and continuous improvement
What we’re looking for
* Strong background in commercial insurance underwriting or trading
* Proven leadership experience within a broker or digital environment
* Track record of delivering growth and operational performance
* Confident using data to drive decisions and improve outcomes
* Strong stakeholder management and commercial mindset
* Experience working in or alongside digital insurance platforms
Why this role?
This isn’t just another leadership role — it’s a chance to shape a key part of a business investing heavily in digital capability through to 2030. You’ll have visibility, influence, and the backing of a global insurer known for doing things differently.