Job Title: Customer Service Administrator
Location:
Market Deeping, Lincolnshire
Working Hours:
9:00 AM - 5:00 PM (Monday to Friday)
Immediate start
Role Overview:
As a Customer Service Administrator, you'll be the friendly face our customers turn to when they need assistance. Your primary focus will be ensuring their satisfaction, addressing inquiries promptly, and building lasting relationships. While aftersales responsibilities are part of the role, your dedication to exceptional service will be the driving force behind your success.
Key Responsibilities:
1. Customer Interaction:
2. Be the first point of contact for customers via phone, email, or chat.
3. Listen actively, empathise, and provide effective solutions to their concerns.
4. Handle inquiries related to product information, returns, and warranty claims.
5. Order Processing and Scheduling:
6. Efficiently process customer orders, ensuring accuracy and timely delivery.
7. Collaborate with our warehouse and logistics teams to coordinate order fulfilment.
8. Balance and prioritise orders based on inbound stock levels and customer demand.
9. Stock Management and Awareness:
10. Maintain awareness of stock levels at our warehouses.
11. Collaborate with inventory control teams to mitigate stockouts and overstock situations.
12. Collaboration with Operations:
13. Maintain a close working relationship with our operations teams at two sites.
14. Communicate effectively to ensure seamless coordination between customer service and operations.
15. Microsoft Office Proficiency:
16. Utilise Microsoft Excel for data analysis, reporting, and order tracking.
17. Manage emails and appointments efficiently using Outlook.
Qualifications and Skills:
* Excellent Communication:
Clear, concise, and friendly communication skills are essential.
- Proficiency in Microsoft Office:
- Excel:
Ability to create and manage spreadsheets, analyse data, and generate reports.
- Outlook:
Experience in managing emails, appointments, and customer communication.
- Problem-Solving:
Ability to think on your feet and find creative solutions.
- Attention to Detail:
Accurate order processing and query resolution are critical.
- Team Player:
Collaborate effectively with colleagues across departments.
- Customer-Centric Attitude:
Passionate about delivering outstanding service.
Perks:
* Competitive salary
* Friendly and supportive work environment
* Opportunities for growth and development
If you're ready to be the face of our company and contribute to our customers' happiness, we'd love to hear from you Please submit your application to
including your CV and a cover letter detailing your relevant experience and why you're the right fit for this role.