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Job Overview
Credit & Collections Representative - Renfrew
Join a leading global company in the Life Sciences Solutions sector, dedicated to improving patient outcomes through innovative diagnostic solutions. Our team is passionate about making a difference, and we are looking for a Credit & Collections Representative to help us maintain our commitment to excellence. With a collaborative work environment and opportunities for professional growth, this is an exciting chance to be part of a dynamic team that values your contributions.
This is a temporary contract starting around Monday, 21st July, until the end of the year. The role is hybrid, Monday to Friday.
Responsibilities
* Accountable for debt collection on an allocated customer portfolio.
* Responsible for calculating, approving, and maintaining credit limits for new and existing customers.
* Perform regular order hold reviews and make decisions on order releases.
* Conduct credit checks on new customers according to company policy.
* Proactively contact customers via telephone regarding payments to ensure timely invoice processing.
* Update collection software with actions taken, follow-ups, and customer contact details.
* Collaborate with Sales, Customer Services, and Team Leaders to address problem accounts.
* Manage hold activities on accounts and communicate credit hold decisions.
* Allocate credits in consultation with the Cash Allocation team and Customer Services.
* Review and follow up on customer complaints for timely resolution.
* Assist with e-invoicing and cash application processes as needed.
* Ensure compliance with company policies, internal controls, and Sarbanes-Oxley requirements.
* Perform ad hoc responsibilities as assigned.
Requirements
* Higher/standard grade education.
* ICM qualification is a plus but not necessary.
* Experience in accounts or customer service, especially with Government and Commercial clients.
* Strong troubleshooting and problem-solving skills.
* Attention to detail and accuracy.
* Proficiency in Oracle E1, SAP, CForia, and Microsoft Office applications.
* Fluent in English; additional European language skills are a plus.
* Excellent interpersonal and communication skills.
* Proactive approach to contacting customers regarding overdue debts.
* Strong organizational skills for managing high-volume workloads.
Join Us
If you are motivated and passionate about credit control and customer service, we want to hear from you! Apply now to be part of our team and help deliver exceptional diagnostic solutions. Your future starts here!
Note: Brook Street NMR is acting as an Employment Business for this vacancy.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Administrative and Support Services
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