Overview
We are seeking a dedicated and experienced Duty Manager to oversee operations and ensure exceptional guest experiences at our establishment. The ideal candidate will possess strong leadership skills, a background in hospitality, and the ability to communicate effectively with a diverse clientele. As a Turas Hotel Group Duty Manager, you will play a pivotal role in maintaining high standards of service while managing staff and addressing guest needs.
Locations
Cairngorm Hotel, Boat Country Inn, McKays Hotel, Glen-mhor and The Seaforth.
Duties
* Supervise daily operations to ensure smooth functioning of the hotel or establishment.
* Lead and motivate staff to deliver outstanding guest services.
* Handle guest complaints and resolve issues promptly and professionally.
* Coordinate with various departments to ensure seamless service delivery.
* Maintain high standards of cleanliness, safety, and organisation throughout the premises.
* Assist in training new staff members and provide ongoing support to team members.
* Monitor inventory levels and assist with ordering supplies as necessary.
* Ensure compliance with health and safety regulations.
Experience
* Proven experience in a supervisory role within the hospitality industry is essential.
* Previous hotel experience is highly desirable.
* Strong background in guest services, demonstrating an ability to enhance customer satisfaction.
* Experience in human resources functions, including staff management and training.
* Multilingual or bilingual abilities are advantageous for effective communication with guests from diverse backgrounds.
* Exceptional leadership skills with the ability to inspire and guide a team towards achieving common goals. If you are passionate about hospitality and possess the skills necessary to excel as a Duty Manager, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Zero hours contract
Pay: £32,000.00-£33,000.00 per year
Benefits:
* Employee discount
* On-site parking
Work Location: On the road