Job Description
We are seeking an experienced Contract Business Analyst to support a major CRM migration programme within a fast-paced property business. This role requires strong hands-on experience delivering CRM transformation projects, combined with deep domain knowledge of the property sector — such as estate agency, lettings, mortgage services, or wider property operations.
Key Responsibilities:
* Lead business analysis activities across a full CRM migration lifecycle.
* Gather, document, and validate business requirements across sales, lettings, mortgage, and customer service teams.
* Map and redesign processes to align with the new CRM platform.
* Work closely with stakeholders, technical teams, and vendors to ensure successful delivery.
* Support data migration, UAT, training, and go-live readiness.
* Identify risks, dependencies, and opportunities for process improvement.
Essential Experience:
* Proven track record delivering CRM migration or implementation projects.
* Strong experience within the property industry (estate agency, lettings, mortgage services, property management, etc.)
* Excellent stakeholder management skills across operational and senior leadership teams.
* Experience with data migration, systems integration, and process re-engineering.
* Ability to translate complex business needs into clear functional requirements.