Job Description: Head of Operations We are seeking a dynamic and experienced Head of Operations to lead our operational strategy and oversee the daily functions of our organisation. This pivotal role requires a strong leader with a proven track record in management and supervising teams. The ideal candidate will possess exceptional organisational skills and the ability to drive efficiency while fostering a positive workplace culture. Purpose of the Head of Operations Job: To lead the strategic and operational delivery of housing management, support services, and asset management. This role ensures high-quality customer service, safe and well-maintained homes, compliance with regulations, and effective management of housing stock. Head of Operations Key Responsibilities * Lead and deliver housing, support and asset management strategies in line with IHL’s objectives. * Ensure high-quality tenancy and estate management, including lettings, arrears, ASB and resident engagement. * Oversee supported housing and independent living services, ensuring safeguarding, compliance and person-centred support. * Ensure compliance with housing regulation, health and safety legislation and sector best practice. * Lead, develop and manage multidisciplinary teams across housing, support and property services. * Act as the internal lead for health and safety and liaise with external regulators as required. * Prepare reports for the Board ...