Tesco Norton Canes, England, United Kingdom
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Join to apply for the One Stop - Customer Service Assistant role at Tesco
Tesco Norton Canes, England, United Kingdom
3 days ago Be among the first 25 applicants
Join to apply for the One Stop - Customer Service Assistant role at Tesco
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, providing great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet customer needs.
* Practicing the training received to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about store performance, understanding your role, and working together to deliver profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts, explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of your Shift Leader and Store Manager.
* Following all training to ensure safety and legality in the store.
* If applicable, duties will include the operation of the Post Office, requiring passing a background check. Failure to pass will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements. Talk to us about how we can accommodate your needs, whether you’re starting your career, caring for others, nearing retirement, or balancing other commitments.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services, including Post Office, vending, and more.
Part of Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, and from three distribution centres.
We are proud to be a Disability Leader Level 3 and are committed to an inclusive recruitment process. For accessibility support, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, click here.
Colleague Benefits include:
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including shared deals
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounted health checks at Tesco Pharmacy
* Cash plans, exclusive retailer discounts, and more
* Save as you earn scheme
* WeCare support services
* Annual leave increases with service
* Retirement Savings Plan, Life Assurance, and optional benefits like Car Allowance and Medical Insurance
* Flexible working options including part-time, job shares, and shift patterns
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