Overview
PG Lemon LLP is a dynamic accountancy practice providing tailored services in tax, compliance, and advisory to a diverse client base. We pride ourselves on delivering excellent customer service and ensuring clients are supported with professional, reliable, and friendly advice.
We are seeking a diligent and motivated Administrative Assistant to support the firm with day-to-day administration, client communications, and regulatory support – including assisting with Companies House filings.
Responsibilities
* Manage Companies House submissions (confirmation statements, incorporation filings, director/secretary changes, etc.)
* Maintain accurate statutory records and ensure deadlines are met
* Liaise with accountants and clients to gather information and resolve queries
* Reception and client communication
* Act as the first point of contact for clients via phone, email, and in person
* Manage the reception area (on a rota with other admin staff) and phone lines, ensuring all enquiries are handled professionally and directed appropriately
* Provide excellent customer service, building strong relationships with clients and external stakeholders
* General office administration
* Manage incoming and outgoing correspondence and maintain filing systems
* Assist with scheduling client meetings and managing calendars
* Provide administrative support to accountants and partners as required (e.g. preparing engagement letters, collating tax return documentation)
* Support onboarding of new clients, ensuring AML/KYC documentation is complete and filed correctly
Qualifications
* Strong administrative experience in a busy office environment
* Excellent communication and interpersonal skills, with a client-focused approach
* Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
* High level of IT literacy, with the ability to learn and work confidently with different software packages and manage large volumes of information
* Ability to prioritise, manage workloads, and meet time-critical deadlines
* High level of accuracy and attention to detail
* Previous experience in an accountancy or professional services firm
* Familiarity with CRM systems and project management tools
* Familiarity with Companies House systems (WebFiling / Find and Update Service)
* Experience in handling confidential information in line with GDPR and professional standards
Further information
* Full-time, office-based role in Herne Bay
* Working hours: 9:00am – 5:00pm, Monday to Friday (35-hour working week)
* Training provided on accountancy-specific systems and procedures
* Supportive and friendly team culture, with opportunities to develop your skills
To apply for this position, please send your CV and covering letter to Sophie Belton: sophie@pglemon.co.uk
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