Company Description
toob is a next-generation full-fibre broadband provider, delivering world-class connectivity to homes, businesses, and services across England. Our future-proof fibre-to-the-premises (FTTP) network ensures everyone in the community can benefit from improved connectivity with symmetrical speeds of 900 Mbps and enhanced reliability. toob has ambitious plans to connect over a million homes in the South of England within the next 10 years. We are a growing and dynamic business, seeking talented and ambitious individuals to join our mission of transforming broadband in the South of England.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Thornaby-On-Tees. The Customer Service Representative will be responsible for providing exceptional customer support, handling customer inquiries, resolving complaints, and ensuring customer satisfaction. Day-to-day tasks include answering customer calls and emails, troubleshooting issues, and providing timely and effective solutions. The role requires a high level of professionalism and a customer-oriented approach to enhance the overall customer experience.
Qualifications
* Customer Service Representatives, Customer Support skills
* Customer Satisfaction and Customer Service experience
* Customer Experience management skills
* Excellent communication and interpersonal skills
* Ability to handle high-pressure situations calmly and efficiently
* Problem-solving abilities and a proactive attitude
* Experience with broadband or telecommunications is a plus
* Bachelor's degree or relevant experience in a similar role
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