The role We are currently seeking an experienced Service Charge Manager to join our Service Charge team. As a Service Charge Manager you will report to the Head of Service Charge Transformation, you are responsible for ensuring the performance of your team in delivering a high-quality service to all service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to the transformation of our Service Charge delivery. What you'll do Leading, managing, and motivating a team in the accurate calculation, construction and issuing of all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures Ensuring a customer-centric approach to service charge setting resolving customer queries and working with colleagues to ensure the resolution of complaints, disputes, and dissatisfaction. Maintaining and monitoring controls ensuring that your team meets agreed internal and external service levels enabling full recoverability of costs Partnering with business areas across the organisation to prepare annual service charge income budgets and accurately account for expenditure through a business partnering approach. Supporting the development, implementation and embedding of systems and process improvements to support the transformation of Service Charge delivery Developing policies, procedures and controls which adhere to legislation, regulation, and contractual obligations What you need Experienced people leader, with a demonstrable ability to motivate and manage a team Strong organisational skills, able to manage and monitor a range of team tasks and responsibilities and work to tight deadlines Experience of working with councillors, the wider community, and other external partners including External Managing Agents Excellent communication skills (written and oral) A strong understanding of residential & commercial service charge management, including current legislative requirement and industry best practice Excellent financial and numerical skills In your supporting statement, please address how you meet each of the above criteria providing real examples. Closing date: Tuesday 17th February 2026 at 23:59 About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. One team together Internal mobility In line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed. Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail.