Inbound collections agent

Job description

Inbound Collections Agent Job Description

Exciting new opportunities for Inbound Collections Agents to join an award winning, rapidly expanding organisation. If you have a background in accounts, customer service or admin, or are looking to start your career, we want to hear from you!

DCBL is a highly successful client-focused business being one of the UK's market leaders in debt recovery.

Due to this rapid growth, we have several exciting telephone based, Inbound Collections Agent positions available.

The role of the Inbound Collections Agent is to maximise collections throughout the process of the Collections letter cycle. Agents are the main point of inbound contact for customers who have received a Debt Recovery letter and are responsible for taking payments, setting up payment arrangements and answering customer telephone queries.

What's on Offer?

· Salary £24,000, increasing to £25,000 after successful completion of probation. Bonus structure - OTE £28,600.

· Working hours – 9am -5pm Monday – Thursday and 9am – 4pm Fridays

· Monday – Friday schedule (36.5 hours per week)

· Early finish Fridays

· Dress Down Fridays

· 30 days holiday (including Bank Holidays)

· Emp...