Job Description
SUPPORT ENGINEER – ONSITE
BENEFITS: Comprehensive package including access to a full suite of employee benefits (e.g., enhanced leave, health & wellbeing support, professional development pathways, and more)
WAY OF WORKING:
* Hours: Full-time
* Environment: Onsite at a single client location
* Contract: Permanent
ABOUT THE BUSINESS
This is an exciting opportunity to join a forward-thinking technology services provider recognised for its commitment to people, innovation, and delivering high-quality managed IT solutions. The organisation partners with leading technology vendors and continues to expand due to strong customer demand and ongoing investment in service excellence. This role exists as part of their continued growth and dedication to providing exceptional onsite support to key clients.
THE SUPPORT ENGINEER OPPORTUNITY
As the onsite Support Engineer, you will:
* Provide hands-on desktop, server, and network support to users at a dedicated customer site.
* Troubleshoot issues by guiding users through step-by-step resolutions.
* Log, assess, and resolve technical tickets while maintaining agreed SLAs.
* Assist with hardware and software installations and upgrades.
* Support users through one-to-one training where required and contribute to continuous improvement of technical services.
YOUR KEY SKILLS
You will bring:
* Experience in 1st Line or 2nd Line IT Support.
* Strong customer-facing communication and problem-solving skills.
* Technical exposure to Microsoft technologies such as Windows Server, Exchange, and Microsoft 365.
* Hands-on experience supporting PCs, servers, and mobile devices.
* Working knowledge of Active Directory and basic networking (advantageous but not essential).
* Experience within a managed service environment (desirable).
You’ll also have the desire to further your career with on-the-job learning and industry-recognised certifications.
NEXT STEPS
If you’re looking to develop your technical skills in a supportive environment while delivering excellent onsite service, we’d love to hear from you. Apply today or get in touch to discuss the role further.
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