Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
About the job:
We are recruiting for a Contract Executive to join our client on a long-term temporary assignment. You will be responsible for:
* Fulfilling the approach for associated administration, the active management of contracts during their lifetime including contract amendments, settlements, vehicle transfers. This includes creating added value towards customers by actively managing running contracts and the signaling of deviations, compared to the initial contract parameters (duration, mileage, services, asset /equipment) agreed upon between the company and its customers.
* Supporting and fulfils the approach for optimizing the in-life risk (Residual Value, Repair, Maintenance, tires and replacement vehicle) as calculated into the initial contract during the period the contract is active as an essential part of the overall Alphabet pricing strategy.
* Delivering effective billing processes in relation to legal novation agreements, insurance amendments, early settlement figures, purchase prices.
The opportunity
Effectively collaborate with other advisors in your area ensuring team tasks are shared equally. Actively look at ways to improve procedures, systems and processes to move the business forward and improving our customer service delivery. Takes ownership of own learning ensuring awareness of and adherence to any changes to relevant legislation Supports driving the implementation of strategic initiatives. Respond positively to any new incentives that are brought into practice making sure they easily become part of an excellent service delivery.
What will you bring to the global premium automotive brand:
* Proven experience of working in a busy customer service environment
* Experience of achieving targets/KPIs
* High level of accuracy and attention to detail
* Ability to influence and persuade other team members and line manager, to review and alter practices, where necessary.
* Innovator with an optimistic outlook and positive attitude towards change
* Ability to assess and make effective decisions under pressure.
* Ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management.
* Ability to use own initiative
* Creative and forward thinker
* Well-developed IT skills, including word, Excel, PowerPoint, databases
How will we support you:
The business core values are integral to their corporate culture and guide their actions and decisions. These values include:
Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.
Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success
Transparency –Acknowledging concerns and identifying inconsistencies constructively
Trust – Relying on each other to act swiftly and achieve goals
Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness
Compensation
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There’s free on-site parking available and you’ll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office
Diversity, Equity and Inclusion
Equality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.
Key aspects of policy include:
Promoting equal opportunities in recruitment and personnel development
Ensuring protection against discrimination and fostering respect in everyday business
Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation
Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background