Job Description
Company Profile \n\nCBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries.
\n\nJob Title: Workplace Experience Manager\n \nCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Manager to join the team located in London.\n\nKey Responsibilities\n\nTo ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets.\n \nTo be responsible for all the health and safety compliance onsite, including that of third party services providers and maintenance records. \n \nTo oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract\n \nPreparation, control and monitoring of the service agreement in accordance with the client's budgetary agreement\n \nRegular monitoring of the key performance indicators and taking remedial action as applicable to ensure the required standards are maintained and constantly improved for the full range of buildings\n \nTo compile and maintain all required management information/records relating to company, health and safety and other related records.
\n \nTo liaise with local authorities as appropriate\n \nTo proactively manage risk and deal with insurance issues on site\n \nTo manage major work programmes on site, acting as the liaison point for all parties involved\n \nTo produce management reports in accordance with the needs of the business.\n \nTo liaise with the building manager and the procurement department to ensure compilation of external contracts and ensure that all procurement needs are carried out in line with Company policy\n \nTo monitor FM works onsite and liaise with service providers/sub-contractors.\n \nAny other duties as in accordance with the needs of the business\n\nPerson Specification/Requirements\n \nEducated to degree level or equivalent\n \nPrevious regional facilities management experience. This includes Line Management responsibility for Company personnel and contractors and management service agreements as applicable.\n \nExcellent customer service, interpersonal and communication skills\n \nIT literate, together with an understanding and experience of industry specific IT Applications.\n \nHigh degree and knowledge reference of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified\n \nAnalytical skills\n \nAbility to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills