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Job Overview
As a Retail Operative, your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly, the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards, which will ultimately ensure that we deliver our Customer Promise.
Why work for LKQ
* People First: We value our employees just as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
* Deliver a safety-first culture with the customer at the heart of everything.
* Work to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
* Ensure the branch is operationally efficient, with correct controls and measures to support a customer-first experience.
* Work as a member of the Fleet team with a customer-first attitude.
* Ensure colleagues are focused on delivering a safety-first culture at all times.
* Improve returns, credits, and warranty processes to enhance customer experience and create frictionless processes when supporting the retail counter.
* Support the retail counter to ensure branch retail standards are best in class, establishing customer experience excellence.
* Deliver a customer-first service through managing pick-to-manifest times and achieving service level agreements.
* Support branch deliveries when required, ensuring it is set up for growth through excellent customer service and SLAs.
* Ensure a best-in-class service at all times to cement customer excellence.
Skills and Experience
* Excellent communication skills to develop customer relationships.
* Ability to utilize technology for fleet checks and promote a zero-accident, safety-first culture.
* High focus, energy, and drive.
* Good business acumen.
* Consistently deliver best-in-class service to ensure customer experience excellence.
* Flexibility in daily tasks to support the branch effectively.
What We Offer
* Competitive salary with regular reviews.
* Enhanced annual leave, including bank holidays.
* Opportunities for personal development and career progression across the UK & Europe.
* Life assurance for financial security.
* 24/7 Employee Assistance Programme.
* Gym discounts at top health clubs.
* Comprehensive healthcare perks including online GP and hospital plans.
* Cycle to Work scheme.
* Exclusive retail and staff discounts.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other, Information Technology, and Management
* Industry: Automotive
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