Join Crossroads Care Charity as a part-time Business Support Officer and play a key role in supporting unpaid carers across Sheffield through high-quality administration, reception, and customer support.
We require a Business Support Officer to join our Sheffield office.
The primary purpose of this role is to deliver high quality administrative support and reception cover to Sheffield Carers Service, which is part of Crossroads Care Charity. This includes being the first point of contact for carers accessing the service, providing the vital initial telephone response for calls to the advice line, and contributing to the key work of the service.
Values
Caring
Teamwork
Resourceful
Respect
Key responsibilities
Reception Service
Work as part of a small team to cover reception needs for the service
Provide a vital initial telephone response to the carer advice line
Support and engage carers to use the service
Ensure calls are dealt with professionally and efficiently
Act as first point of contact for all enquiries to the service
Administrative
Work as part of a small team to provide administrative support across the service
Assess and process referrals in an accurate and timely manner
Manage multiple inboxes and respond to email enquiries from carers and professionals
Collate and send information as required by the Carer Advisor team and other colleagues
Assist with data extraction and collating as required
Process incoming and outgoing mail
Contribute to and provide administrative support for Carer Activities and projects as required
Post out information to carers
Provide support to Senior Managers as required
General
Maintain accurate, up-to-date, timely records for carers in accordance with Crossroads standards
Adhere to Crossroads policies, protocols, and procedures, including those related to GDPR, Health and Safety, confidentiality, record keeping, and safeguarding
Work flexibly to support carers and the needs of the service
Undertake, by agreement, any other duties that are reasonable and appropriate to the business of Crossroads and Sheffield Carers Service
Personal Training and Development
To participate in appropriate training as required
To participate in regular supervisions and performance reviews
Promoting Crossroads Care
To represent and positively promote Crossroads Care organisation locally as required.
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