Overview
Supporter Development Officer (2023) – Fixed Term Contract.
Salary: £30,515 per annum.
Location: Sidmouth, United Kingdom. Area: Income Generation. Full-time role.
The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships.
About You
* Demonstrable experience of managing fundraising or customer service campaigns and activities.
* Project management experience.
* A proven track record of working within a team environment with complex internal stakeholders.
* Experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.
* Knowledge and experience of CRM systems.
* Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.
About The Role
Your principal duties and responsibilities will include:
* Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.
* Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.
* Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.
* Reporting on the targets and KPIs of campaign activity.
* Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.
* Project managing campaigns and activity including expenditure budgets.
* Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.
What We Offer In Return
Based in Sidmouth, Devon – an Area of Outstanding Natural Beauty – this is a full-time, fixed-term contract starting as soon as possible, until 16th October 2026, working 35 hours per week, 08:30-16:30, Monday-Friday. The working pattern for this hybrid role will combine onsite and home working under our guiding principles for such roles. The requirement for onsite attendance will be agreed between the Line Manager and post-holder.
Please refer to the FAQs section regarding travelling to work on our Candidate Journey page: https://jobs.thedonkeysanctuary.org.uk/jobs/candidate-journey/
Benefits
* Competitive pension.
* Life assurance.
* 31 Days holiday (including Bank holidays), rising to 34 on each full year of service.
* Wellbeing team.
* Recorded Pilates and Yoga classes.
* Long service awards.
* Healthshield plan –
o Reimbursement of some medical expenses up to the specified limits per membership.
o Offers, discounts and cashback on shopping, travel and entertainment from participating outlets.
o Access to a 24/7 GP and counselling service.
* Free parking.
* Subsidised restaurant and shop.
Closing date for completed applications: Wednesday 17 September 2025.
The Donkey Sanctuary is a Disability Confident Employer. The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. The Donkey Sanctuary also participates in the Inter Agency Misconduct Disclosure Scheme and, for relevant posts, may request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. The Guaranteed interview scheme is only applicable to candidates who consider themselves to have a disability applying for roles based within the United Kingdom.
NOTE TO APPLICANTS: Please submit your own words. Applications confirmed as not the applicant’s own work may not be shortlisted for interview.
Documents: JD_INC_Individual Giving_ Supporter Development Officer_2025.pdf (183.48 KB)
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