💼 Job Title: Application Support Specialist
📍 Location: Hemel Hempstead, UK
About the Role:
Are you passionate about technology and love helping people solve problems? We’re looking for a tech-savvy problem solver to join our growing team! You’ll support customers across a range of business software modules including Accounting, Stock, CRM, E-Commerce, Business Intelligence, and Supply Chain Management.
🛠 Key Responsibilities:
* Respond to customer queries and troubleshoot system issues 💻
* Document issues and work towards optimal solutions 📝
* Translate business requirements into technical information 🔍
* Collaborate with your team to deliver excellent customer service 🤝
* Help improve processes, workflows, and customer satisfaction 🌟
✨ Skills & Abilities:
* Strong analytical and problem-solving skills 🧠
* Friendly, empathetic, and professional communication style 😊
* Ability to work independently or as part of a team 👥
* Thrive under pressure and manage customer expectations effectively ⏱
🎓 Preferred Qualifications:
* Experience with Accounting, ERP, or Business Management Software OR
* Degree in Computer Science, Accounting, Business, or related field OR
* Good understanding of financial reporting and management processes 📊
💡 Desirable Skills (training provided if required):
* SQL databases, scripting, and administration 🗄
* FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, Excel, CSV files 🔧
* ERP integrations, EDI, Logistics, Warehouse Management, CRM, E-Commerce, BI exp📦
🎁 Benefits & Culture:
* Private healthcare and wellness support 🏥
* Flexible working arrangements for work-life balance ⏰
* Pension contribution 💷
* Exercise reimbursement (gym or club memberships) 🏋️ ♂️
* 25 days annual leave + UK Bank Holidays 🌴
* Fun social events including BBQs, charity hikes, and more 🎉