Job description
Introduction
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Are you an insurance professional looking to take the next step in your career? We have an exciting opportunity for an Account Handler to join our dynamic team in Ipswich!
As an Account Handler at Gallagher East of England, you will play a crucial role in supporting our clients and ensuring their needs are met with precision and care. You will manage and develop client relationships, handle renewals, new business, and mid-term adjustments, and collaborate with underwriters and other stakeholders to provide expert advice and guidance to clients.
This role is ideal for someone with solid cross-class commercial / corporate experience who is ready to jump in and make a difference.
If you're ready to make an impact and grow with us, we want to hear from you!
How you'll make an impact
* Create documents for new customers, along with any mid-term adjustments and renewals information too. Ensure all customer details are recorded accurately and entered onto system in a timely fashion
* Obtain renewal terms for customers, always ensure you've explored other options before providing the best available solution. Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date
* Deal with Insurer and customer queries about their policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
* Deal with account queries and credit control matters highlighting any concerns to account managers. Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required
About You
* Commercial insurance knowledge is essential.
* Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent.
* Worked to targets within a regulated, measurable framework and achieved SLA’s.
* Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
* Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information.
* Highly accurate with a strong attention to detail, using initiative when assisting team members.
* Fully proficient in Acturis.
* Eligible to work in the UK.
#LI-JJG
#IPRtestimonials
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
* Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
* Defined contribution pension scheme, which Gallagher will also contribute to
* Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
* Income protection, we’ll cover up to 50% of your annual income, with options to top up
* Health cash plan or Private medical insurance
Other benefits include:
* Three fully paid volunteering days per year
* Employee Stock Purchase plan, offering company shares at a discount
* Share incentive plan, HMRC approved, tax effective, stock purchase plan
* Critical illness cover
* Discounted gym membership, with over 3,000 gyms nationally
* Season ticket loan
* Access to a discounted voucher portal to save money on your weekly shop or next big purchase
* Emergency back-up family care
* And many more…
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.
We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.
Should you require reasonable adjustments to your application, please get in touch with
TAGlobalSupport@ajg.com
. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.
Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Extra information
Status
Open
Education Level
Secondary School
Location
Ipswich
Type of Contract
Casual / Part Time Jobs
Published at
28-09-2025
Profession type
Management
Full UK/EU driving license preferred
No
Car Preferred
No
Must be eligible to work in the EU
No
Cover Letter Required
No
Languages
English