Key Account Manager - Teesside We’re looking for a commercially driven Key Account Manager to lead customer engagement across a defined group of Healthcare Professionals (HCPs) in primary and secondary care. You’ll act as the main point of contact, delivering a personalised, data-led customer experience across multiple channels. The Role Own and manage a portfolio of HCP accounts using a mix of face-to-face, virtual and digital engagement. Plan and deliver tailored interactions including meetings, symposia and agile campaign activity. Build strong, value-focused relationships and develop a deep understanding of customer needs and local networks. Create and implement account plans with clear KPIs and milestones. Use data insights to prioritise activity, track performance and adapt approach. Maintain an accurate 360° account view through effective CRM use. Work closely with cross-functional teams (Medical, Market Access, Analytics) to optimise customer experience. Ensure full compliance, including AE reporting and appropriate handling of medical queries. What We’re Looking For Strong understanding of local healthcare systems and decision-making structures. Experience using data to shape customer strategy and next actions. Confident delivering scientific content. ABPI qualified with strong knowledge of the ABPI Code of Practice. Excellent relationship-building, communication and influencing skills. Proactive, collaborative and customer-focused mindset. Analytical, organised and comfortable working to sales targets. Please Apply now using the "Easy Apply" button.