EPOS Account Manager (Office & Field-Based)
Existing ICRTouch & LCG Clients - UK Wide
Location: Hybrid - West Bromwich HQ & UK-wide client visits. Ideal for candidates based in Birmingham, West Midlands, Black Country, Worcestershire, Warwickshire, Staffordshire, or Shropshire.
Salary: Competitive basic circa £35K (negotiable) + performance-related bonus/commission - OTE circa £60K+
Benefits: Company pension, team socials, client entertainment opportunities, career progression
About the Role
Applause IT is recruiting on behalf of a leading EPOS technology provider specialising in ICRTouch systems and LCG Payment Solutions.
We are looking for a proactive, customer-focused EPOS Account Manager to manage and grow relationships with our existing client base across the UK. This is not a new business role - your focus will be on retaining clients, maximising the value of their EPOS systems, and identifying opportunities for expansion.
You'll work closely with clients post-installation, maintaining long-term relationships, supporting multi-site projects, and driving upsell of additional products and services.
Key Responsibilities
Manage and nurture a portfolio of existing EPOS clients nationwide
Maintain regular contact via phone, Teams, and on-site visits
Identify upsell and cross-sell opportunities, including:
LCG Payments integration
Handheld devices & kitchen screens
Stock control modules
QR order-to-table solutions
Support packages and licences
Ensure contract renewals and high client retention
Collaborate with internal teams (support, projects, payments) to deliver a seamless service
Conduct UK-wide client visits as required
Support multi-site expansion opportunities
Keep CRM updated with client activity and pipeline
About You
Proven account management experience in EPOS or hospitality technology
Strong relationship-building skills with commercial awareness
Comfortable with UK-wide travel and holding a full driving licence
Organised, proactive, and commercially focused
Motivated by client satisfaction, retention, and business growth
Benefits
Competitive salary + performance-related bonus/commission
Company pension scheme
Regular team socials and company events
Access to sports clubs and client entertainment opportunities
Long-term career progression within a fast-growing EPOS & payments specialist
Ready to take your EPOS account management career to the next level? Apply now to join a team that values client success and growth