About Us Were a 24/7 reactive maintenance company serving clients across London, including managing agents, commercial properties, and national business chains.
Our mission is simple: to deliver fast, reliable, and professional maintenance services when our clients need them most.
We are entering an exciting period of rebranding and growth, and were looking for someone who wants more than just a job - someone who wants to grow into a leadership role and help shape the future of the business.
About the Role As a Customer Account Executive, you will be a central part of our operations and client service function. This role is designed for a self-starter who is ready to take ownership, make decisions, and progress into a management position as the company scales.
From day one, youll be trusted with managing client accounts and coordinating jobs independently. Over time, you will take on greater responsibility, including supporting junior staff, improving systems and processes, and eventually managing people and accounts as part of our leadership team.
This is a genuine opportunity to become the backbone of the company during a key growth phase.
Key Responsibilities Act as the first point of contact for job requests from account-holding clients
Log and manage jobs accurately and efficiently within the system
Schedule and allocate work to engineers, ensuring optimal coverage
Track job progress and proactively update clients
Ensure engineers attend on time, capture site photos, and provide accurate quotes
Monitor job completion and close jobs on the system
Raise and issue invoices
Handle client complaints and feedback professionally
Build and maintain strong, long-term client relationships
Support monthly sales and revenue tracking and contribute to team KPIs
Identify opportunities to improve processes and service delivery
Future Management Responsibilities (Progression Path) As the business grows, this role will develop to include:
Supporting and mentoring new team members
Taking ownership of key client accounts
Assisting with training and onboarding
Helping manage workloads, rotas, and performance
Contributing to operational decision-making and strategy
What Were Looking For Previous experience in customer service, account management, scheduling, or operations (ideally B2B or maintenance-related)
Strong organisational and multitasking skills
Excellent written and verbal communication skills
Comfortable using Outlook, Excel, and CRM/job-tracking systems
Confident, proactive, and detail-oriented
Able to work well under pressure in a fast-paced environment
Motivated to grow into a management or leadership role
Flexible to take on-call weekends (1 weekend day every 4 week, with days off in lieu during the week)
Why Join Us? Clear and realistic progression into management
Opportunity to help shape systems, processes, and team structure
Flexible working model - split between home and office
Supportive, performance-driven team environment
Day off in lieu for weekend on-call shifts
Real responsibility and influence from Day 1
Schedule 40hrs/w
Shift-based working: 8am-5pm, 9am6pm, 12pm9pm, or 3pm12am
On-call: 1 weekend day every other week (with a day off in lieu)
Salary Starting £26,000 pa
Performance-based bonuses available
Benefits Company pension
Flexitime
On-site parking
Work-from-home options for late shifts
Flexible working environment
Paid holidays
Career development and leadership opportunities
Friendly, collaborative team culture
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