Overview
NHSBSA is leading the Future NHS Workforce Solution Transformation Programme. As a key member of the Future NHS Workforce Solution Transformation Programme, you will have the opportunity to showcase your experience in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid understanding of ITIL v4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. In this role, the post holder will support a series of dedicated assurance activities within the Future NHS Workforce Solution Transformation Programme with a focus on Process Management assurance.
Responsibilities
* Service design and delivery, including the development of the service management approach, application of and adherence to IT Service Management (ITSM) policies, processes and procedures in accordance with ITIL v4 practices.
* Development of ITSM tooling requirements, testing, and implementation activities, providing assurance that delivery is to agreed standards including the completion of any assessments where required, and that the ITSM tooling is delivered in accordance with implementation plans.
About NHSBSA
Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow. As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work. We are a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Benefits and Working
* Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most.
* Flexible working options such as hybrid working, compressed hours, and flexible hours.
* 27 days leave (increasing with length of service) plus 8 bank holidays.
* Career development, active wellbeing and inclusion networks, excellent pension, NHS Car lease scheme, and access to a wide range of benefits and high street discounts.
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