Join a Winning Team | Experienced Commercial Service Advisor – Shrewsbury
We’re not just filling a vacancy – we’re building something special.
The Furrows Ford Commercial Team in Shrewsbury is performing better than ever, with a new leadership team, record-breaking results, and an ambitious plan to become the best in the business. We’re now looking for a time-served Commercial Service Advisor to be part of our continued growth and success.
If you’re an experienced Service Advisor who thrives in a fast-paced environment, understands the value of great customer relationships, and wants to be part of a team that’s going places — we want to hear from you.
What You’ll Be Doing:
* Be the first point of contact for our commercial customers – building relationships, not just taking bookings.
* Translate customer concerns into technical instructions for the workshop.
* Manage the service process from start to finish, with clear communication and total transparency.
* Maximise service opportunities and upsell where appropriate — always with integrity and trust.
* Collaborate closely with our strong workshop and parts teams to deliver a seamless customer experience.
What We’re Looking For:
* Previous Service Advisor experience (essential) – ideally in a commercial or main dealer environment.
* Strong organisational skills and the ability to work under pressure.
* A genuine customer-first attitude with great attention to detail.
* Knowledge of Kerridge/Drive and E-Dynamix is a plus.
* Ford experience is helpful, but not essential.
* Full UK driving licence.
Why Join Us?
* We’re a newly appointed Employee Ownership Trust (EOT) business – so every team member has a stake in our success.
* Be part of a high-performing, close-knit team that’s already delivering great results – and still growing.
* Career progression in a forward-thinking business that invests in people, not just profits.
What We Offer:
* Competitive salary based on your experience
* 30 days holiday including bank holidays
* Company pension
* Group Life Assurance
* Friends & Family vehicle discounts
* Employee Referral Bonus
* Supportive and inclusive team culture
Hours: Monday to Friday, 45 hours per week. Saturday mornings on a rota basis.
Ready to bring your experience to a winning team? Send your CV and cover letter to hr@furrows.co.uk and let’s start the conversation. Join Furrows Group – where your experience is valued, your voice is heard, and your career moves forward.
Furrows Limited is a diverse and inclusive employer, and welcomes applications from people of all backgrounds.
Location Shrewsbury
Salary Competitive salary based on your experience
Furrows Limited are a credit broker and not a lender. We are Authorised and Regulated by the Financial Conduct Authority. FRN 688547. We can introduce you to a selected panel of lenders, which include manufacturer lenders linked directly to the franchises that we represent. We act as an Agent for the Lenders and we would introduce you firstly to the manufacturer lender linked directly to the particular franchise who are usually able to offer the best available package to suit your needs. If they are unable to make you an offer of finance, we then seek to introduce you to the next best offer of finance from another lender on our panel. When you enter into a finance agreement with them, they will pay us a commission which can be either a percentage of the amount borrowed or a fixed documentation fee. Should you be accepted for credit, this commission amount will be detailed on your paperwork, before executing the contract, allowing you to understand the commission arrangement with the Lender. Our aim is to secure the best deal for you with your eligibility. All finance applications are subject to status. Furrows Limited are appointed representatives of Assurity Solutions Limited. This company is authorised and regulated by the Financial Conduct Authority, with FCA authorisation number 517510. Permitted activities include advising on and arranging general insurance contracts. Full FCA Statement can be found here
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