Overview
Internal Job Opportunity – Fixed Term Contract (6 Months)
Role: Financial Institutions Customer Success Manager
Department: Commercial
Location: Head Office, Crickhowell
Start Date: ASAP
Contract Type: Full-Time, Fixed Term (6 months)
A new opportunity has become available within the Commercial Department for the role of Financial Institutions Customer Success Manager. This is a 6-month fixed term contract, ideally suited for someone ready to step into a customer-facing role and hit the ground running.
Responsibilities
* Act as the day-to-day contact for BAU (Business As Usual) support across multiple Financial Institution accounts.
* Manage relationships with key clients, ensuring timely resolution of queries and service excellence.
* Coordinate with internal teams to ensure SLA adherence and operational efficiency.
* Lead or support client service reviews and ensure timely, accurate MI reporting.
* Conduct internal estate analysis to identify process improvements and revenue opportunities.
* Champion the voice of the customer, advocating for client needs internally.
What We’re Looking For
* Experience in customer-facing or operational roles.
* Strong communication and interpersonal skills.
* Excellent problem-solving and organisational abilities.
* A proactive mindset and the ability to work both independently and collaboratively.
Details
* Hours: Monday – Friday, 40 hours per week
* Application Deadline: 08/08/25
Job Attributes
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Truck Transportation
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