Job Title: Delivery Transition Head
Location: London, UK
Role:The Transition Director is responsible for Leadership, Management and delivery of Wipro’s Signature Outsourced & Managed Services Transition Projects and Programmes that are multi-geography, organizationally complex, and operate across multi-cultural global environments.
Responsibilities:
* Deliver all Transitions in line with Wipro’s Transition Framework and recognized best practice methodologies
* Produce detailed Transition plans with agreed milestones and interdependencies.
* Participate in all Governance reviews with the customer – daily, weekly and monthly
* Publish weekly transition dashboard incorporating all Transition streams to the stakeholders.
* Responsible for management of the wider transition team, project management resource, internal technical resource, 3rd party suppliers, account team members and client stakeholders.
* Interface with 3rd party suppliers, for planning timelines and to ensure quality of deliverables.
* Escalate major Transition issues to Management with recommendations on how to address.
* Ensure Transition programmes are within time and budget constraints and meet the required level of quality.
* Conduct due diligence, demonstrate Transition delivery capability, prepare and make presentations on Transition to potential clients during sales cycle.
* Collaborate with Delivery, Operations & Quality teams to ensure Smooth Cutover.
* Ensure smooth handover to the delivery team at the end of the transition.
* Document the learning’s from Transition at the end of the project and discuss with key stakeholders.
* Conduct client satisfaction surveys with clients regarding Transition effectiveness
Core Skills(Must have):
* Extensive years of IT experience predominantly managing large Infrastructure outsourcing Service Transitions and Service Delivery.
* Recent experience of Infrastructure Services Takeover from Client’s Incumbent suppliers or Client In-house teams is a MUST.
* Experience of Transition Lifecycle Management, including service desk, Cloud & Data Centres, End User Computing, Network management, hardware maintenance etc. The candidate should be able to provide examples of successfully leading and delivering such transitions.
* ITIL based Service Management knowledge.
* Excellent communication skills with a strong ability to persuade and influence client and stakeholders.
* Ability to work at CXO level in customer organizations in developing strategies, relationships, etc.
* Knowledge of Outsourced Managed Services Delivery methods, practices, process and tools.
* Risk management experience with ability to proactively assess/manage/mitigate risks.
* Experience in interfacing with sales and client teams in developing/validating Transition Solutions, proposals, and Due Diligence exercises.
* Drive Optimization Plan as per project requirements and expectations – Availability, Scalability & Capacity Planning of project resources with Change controls.
* Knowledge of Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques.
Wipro is an exciting organisation to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.
Benefits: You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. Your benefits include
* Contributory pension of up to 5%
* Extra holiday purchase
* 4x life insurance policy
* Private medical insurance (50)
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome