Job Description
Claims Handler - Wholesale Insurance Broker
Location: Essex/ East London
Hybrid - 3 days a week in the office
An established and growing wholesale insurance broker is seeking an experienced Claims Handler to join their friendly and professional team. This role is ideal for someone with a solid background in claims handling and an interest in managing a broad portfolio across multiple insurance lines.
You’ll be responsible for delivering an exceptional claims service, ensuring fair outcomes for clients and fostering strong relationships with insurers and agents. While London Market experience is an advantage, it’s not essential – what matters most is your ability to handle claims with efficiency, accuracy, and a customer-first approach.
Key Responsibilities:
1. Manage claims from first notification through to settlement, across a variety of classes including Liability (EL, PL), Professional Indemnity, Property, Contractors All Risks, and Goods in Transit.
2. Liaise proactively with clients, insurers, and other stakeholders to provide clear updates, negotiate settlements, and ensure smooth resolution of cases.
3. Prepare and process relevant documentation, including ECF/CLASS submissions and monthly bordereaux.
4. Instruct external experts such...