Job Description
Temporary Complaints Investigator
Bracknell | 9:00am – 5:30pm | Up to £35,000 (DOE)
Temporary Role
We are currently recruiting on behalf of our client for an experienced Complaints Investigator to join their team in Bracknell on a temporary basis.
The role will involve managing and investigating customer complaints from initial receipt through to resolution, ensuring fair outcomes in line with company policy, FCA regulations and Consumer Duty requirements.
Key Responsibilities:
* Managing the complaints inbox and ensuring cases are handled within regulatory timescales
* Investigating and resolving complaints in a fair and consistent manner
* Maintaining regular communication with customers throughout the investigation process
* Conducting root cause analysis and identifying complaint trends
* Managing Financial Ombudsman Service (FOS) cases and preparing responses
* Handling high reputational risk and third-party complaints
* Producing management information and reports to support business improvements
Skills & Experience
* Previous complaints handling experience within financial services or a regulated environment
* Knowledge of Consumer Duty, TCF and DISP regulations
* Experience dealing with Financial Ombudsman Service (FOS) complaints
* Strong communication, analytical and organisational skills
* Good Microsoft Office skills (Word, Excel, PowerPoint)
If you have complaints handling experience within a regulated environment and are available for a temporary assignment, we would love to hear from you.
Apply today or contact us for further information.Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.