Fixed Income Support Analyst
* Location: London
* Contract Type: Contract (Duration to be confirmed)
* Working Hours: On-site coverage between 07:00–18:00 (rotational shifts); out-of-hours and weekend support expected as needed
Overview:
Our client, a global financial institution, is seeking a highly skilled and driven Application Production Support Specialist to join their APS F2B Flow team. This global function supports the FX, EQD, Rates, and Credit businesses within Global Markets, with a particular focus on the Fixed Income Rates and Credit trading platforms.
This role combines strong technical expertise with business-facing responsibilities, supporting a complex, high-volume trading environment. The successful candidate will be expected to provide both proactive and reactive support, contribute to platform stability, and drive continuous improvement across systems and processes.
Key Responsibilities:
* Provide expert-level support for Rates and Credit trading platforms, ensuring stability, performance, and availability.
* Act as a functional expert and technical liaison between trading, sales, development, and infrastructure teams.
* Manage production environments, including incident resolution, release deployment, capacity planning, and platform maintenance.
* Support business, regulatory, and security-driven IT projects across global entities.
* Troubleshoot and resolve issues across a complex stack involving pricing, messaging, position management, and regulatory exports.
* Participate in early shift rotations and provide 2nd line out-of-hours support as required.
Essential Technical Skills:
* ION MarketView – strong hands-on experience required
* Operating Systems: Windows & UNIX
* Networking & Firewalls – solid understanding
* Databases: SQL / Oracle
* ECN Connectivity
Preferred Technical Skills:
* Tibco, RV
* Bladelogic
* ITRS Geneos
* Reuters, Tradeweb, Bloomberg
* Dynatrace
* Ansible
Candidate Profile:
* High-calibre graduate with a strong academic background.
* Extensive experience supporting electronic trading systems in a fast-paced environment.
* Analytical thinker with the ability to solve complex problems under pressure.
* Strong initiative, able to work independently and as part of a global team.
* Excellent time management and prioritisation skills.
* Proactive, innovative, and committed to continuous improvement.
* Flexible with working hours and able to adapt to changing priorities.
If the above aligns with your skills please submit your CV.