Ready to make an impact? Why notconsider joiningus as a Patient Services Assistant within Walsall Division of ModalityPartnership!
Ifyou love helping people, enjoy variety, you want to acquire skills which embracenew technologies, and you want a role where everyday matters, we want to hearfrom you!
Applynow and join a team that values commitment, accountability, respect, andexcellence (CARE).
We are lookingfor Patient Services Assistants (Receptionists) to join our team at ForresterStreet Surgery part time for 20 hours per week. This is so much more than atraditional reception role as you will be a vital part of a team embracingtechnology and automation to support online, patient-facing services, andback-office administration.
Your acquiredskills will maximise the use of technology to manage patient appointments andenquiries efficiently, helping ensure our practices run smoothly whiledelivering an outstanding patient experience.
If you are aproblem-solver who enjoys interacting with people and want to make a realdifference every day, this could be the role for you.
Minimum 27 days annual leave + 8 bank holidays(pro rata)
Employee discounts and benefits
Employee Assistance Programme (EAP)
Enhanced family-friendly policies
Flexible working options
Main duties of the job
Thisis a dynamic, patient-facing, back-office, and digitally advanced customerservice role that maximises the use of digital tools and automation to maximisepatient care and the overall patient experience. You will provide compassionatesupport, answer patient queries, and signpost to the right team member.
You will workin innovative ways, embracing new technologies such as digital patient triageand automation to support the delivery of high-quality patient care.
Keyresponsibilities include:
Managingappointments and patient enquiries using the provision of digital patienttriage which may be initiated through online, in person, or via telephonerequests
Handlingadministrative tasks efficiently embracing IT and innovative automation
Supportingthe practice with flexibility, innovation, and problem-solving
Contributingas a confident and caring member of the team
Youwill need adaptability, initiative, and the drive to make a difference everyday and in return you will be rewarded with meaningful work, genuine jobsatisfaction, and the fulfilment of seeing the positive impact you make as partof a supportive, values-driven team.
About us
OurWalsall practices are part of Modality Partnership, one of the UKs largest GPsuper-partnerships, serving over 500,000 patients with a workforce of more than1900 staff. We continuously innovate to improve patient care and staffexperience, embracing digital tools and automation to enhance how services aredelivered.
Inthis role, you will develop key skills while helping to improve systems,processes, and ways of working across the organisation. Youll work inalignment with our CARE values of Commitment, Accountability, Respect andExcellence, bringing them to life in every patient interaction andadministrative task. Youll gain a strong mix of digital, front-line, andback-office skills, playing an active role in enhancing both patient and staffexperience.
Allemployees have access to our benefits scheme, NHS pension, and clear careerdevelopment pathways. We value diversity and are proud to be an EqualOpportunities Employer, committed to fair treatment in line with the EqualityAct 2010.
Ifyou are looking for a rewarding role where your commitment and compassion trulycount, apply now and grow your career with us in Walsall Division, ModalityPartnership.
Job responsibilities
Youshould refer to the supporting documents for a full JD outlining coreresponsibilities.
Youwill thrive if you enjoy a challenge of learning new skills, embracing newtechnologies including automation, helping patients, managing informationefficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinicalsystems and other systems.
Ifyou are seeking a challenging, rewarding role in a growing, supportive team,wed love to hear from you.
We reserve the right to close this vacancy at any time during theadvertising period.
Pre-employmentRequirements:
Vaccinations: Mandatory for certainroles and there may be a delay to start dates where they are not provided; weprovide guidance and support to manage individual and environmental risks.
Right to work: Proof of UK workingeligibility required at interview, we are not able to provide sponsorship for this role
References: Two referencesrequired, one of which must be your current/most recent employer and referencechecks must cover at least the past three years of employment or training.
Employment history: Please notify us ofany employment gaps of 6 weeks or more.
Person Specification
Skills
* Excellent communication and interpersonal skills
* Problem-solving and organisational ability
* Tolerance to fast pace working retaining professionalism to be able to support patients appropriately
* Computer literate and adaptable in line with new ways of working
Knowledge
* Knowledge of customer service principles
* Reception protocols and call handling preferred but not essential
* NHS / Clinical systems / MS Office applications
* Previous experience in NHS/general practice preferred but not essential
Personal Qualities
* Confident, welcoming, professional, empathetic
* Team player with a professional manner and appearance
* Tactful, discreet, and proactive
* Adaptable to taking on new skills and challenges
* Flexible and responsive to new practices and working hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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