Support Administrator A lovely opportunity for someone who has proven administrative and customer service experience. Your role will be to play a key role in ensuring smooth communication between customers and suppliers. Your main responsibilities will include: * Handling phone and email enquiries regarding orders queries * Liaising with customers, suppliers and colleagues * Processing customer orders * Obtaining product costs and delivery times * Carrying out calculations based on supplier prices * Liaising with carriers to resolve delivery issues when required * Keeping accurate records of enquiries, orders, and quotes for easy team access Why Join Us? * Excellent benefits package * Up to £28,000 What We're Looking For: * Proficient with Microsoft Word and Excel * Administration experience * Strong numeracy and attention to detail * Clear, confident communication and a professional phone manner * Flexible, adaptable, and calm under pressure * A reliable, collaborative team player Ready to Apply? If you're looking for a varied role where your skills will be valued, and you’ll receive full training and benefits, we’d love to hear from you Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice